Terms and Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check in is available from 4pm to 6.30pm on the day of arrival. Check-in at other times by arrangement. We ask that you please vacate your room by 10am on the morning of departure.

Reservations

Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, we ask for a £30 deposit per night. Within 14 days, this deposit is non-returnable in the event of cancellation.

The exception to this policy is for bookings at peak times and/or special events such as the Hay Festival where we require full payment in advance.

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

Car Parking

A car park is available for guests' use at the side of the house. Cars parked here are at owners risk.

Change of Room

If a booking is taken out for a specific room and the room reserved is rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it's much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proved to be caused by a negligent act by ourselves or our employees while acting in the course of their employment.

Payment

Payment is due on the morning of departure and we accept the following credit and debit cards; Debit Mastercard, Delta, Electron, JCB, Maestro, Mastercard, PIN Train, UK Maestro and Visa, as well as personal and business cheques and cash.

Pets

Pets are not permitted in the house. Well-behaved dogs are welcome.

Smoking

Smoking is NOT permitted within any part of the house.

Termination Policy

Cefn Parc Bed and Breakfast reserves the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.